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This Agile AudioCast is brought to you by:
“Agile” Al Smith, Jr. from AgiLean.ai
Drivers of Quality
In the previous section we examined Value Drivers, now we are going to examine several types of quality drivers.
First, there are Customers. In a customer-driven organization, quality is established with a focus on satisfying or exceeding customer requirements, expectations, needs, and preferences.
Then, we have Products/Services. A culture of product/service-driven conformance to requirements and zero defect concepts. These types of organizations have their roots in producing product or service that meets stated or documented requirements.
Next, there is the Employee Satisfaction driver. These organization take care of employees’ needs so the employees can be free to worry about only the customer.
Last, is the Organizational Focus driver. In these organizations, the focus on total organizational quality instead of using a segmented approach to implementing quality.
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